FOR IMMEDIATE RELEASE CONTACT: Melanie Dixon (651) 379-7301 Monday, June 20, 2022 Outstanding Service Earns Award of Excellence Focus Telecommunications, Inc. wins coveted ATSI Award of Excellence Focus Telecommunications,...
Who was it that said, “one is the loneliest number?” Whoever it was, don’t believe it. Sure, one can be lonely. But go ahead and make your answering machine your receptionist for a week, and you will soon see how just one customer can have a whole lot of influence...
Does your professional answering service know all about the birds and the bees? Better find out. Summertime is birds and bees time, in a big way. It’s also ant time, mosquito time, and housefly time. And the time when your residents are hitting speed dial to ask you...
(Eldersburg, MD April 9, 2022) – Association of Teleservices International (ATSI) is pleased to announce that Focus Answering Service has re-certified for the Gold 24/7 Call Center Certification Award after originally qualifying November 2004. The Certification...
When your callers are hot, they are hot! We’re coming into the season in which your answering service agents will be handling more and more (and more) air conditioning-related calls. As a property manager, it behooves you to make certain your residents understand...
Donna West and her sons Jim and Tom Reandeau – the spearheads of outsourced answering service and acclaimed industry forerunner Focus Answering Service – still laugh at the winter mom made a huge pot of chili for the entire team during a blizzard. “I had nowhere to...
4 Ways to Get the Jump on Property Maintenance Calls this Spring Spring is finally showing itself with every new bird’s nest that appears and every docile rabbit scampering across the quad of your apartment complex. Warmer days mean increased activity on behalf of...
Don’t get us wrong – voicemail has its place. Like the microwave, the DVR, and that little clip that holds the bread bag together – it’s a revolutionary invention that made day-to-day life so much more convenient. And in business, it’s an important tool that allows...
We all receive a lot of telephone messages every day, some more important than others. Think about that sweet message from a child who just wants to say goodnight to Daddy. Or the urgent message from a young wife who has just gone into labor. Can you really put a...
Are you currently weighing the costs of outsourcing your business’s phone needs? It’s understandable. But consider this – if your small business answering service’s efforts were strictly relegated to making sure your calls don’t reach voicemail – they would still be...