As e-commerce companies strive to stay ahead in this dog-eat-dog digital landscape, providing exceptional customer service remains paramount. Accessibility, approachability, and attention to detail are a HUGE part of that – particularly when you have callers on the...
Telephone answering services are sadly ineligible for “Best Script” at the Academy Awards, otherwise, Focus Answering Service would be using those little golden guys left and right to hold our invoices in place and prop open the doors to our offices. In today's...
Constantly fielding the same time-consuming questions from callers? Struggling to manage your phone lines effectively? It may be time to consider the power of an answering service. Answering services do far more than just take messages. Staffed by compassionate,...
Are you a business owner seeking efficient telephone answering assistance and relief from administrative minutiae, but wondering about the challenges of working with an answering service? We hear you loud and clear. The kneejerk reaction – on our behalf, at least –...
FOCUS TELECOMMUNICATIONS, INC. of Eldersburg, MD has been honored with the exclusive ATSI 2023 Award of Excellence for the 18th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for...
Do people still use answering services? We’ve heard this question time and time again, often in a tone that suggests the asker has just stumbled upon a video rental store or a lonely payphone in a subway station. But the answer, in fact, is yes. People do. And, better...
In this space, we’ve fielded almost as many topics as we have telephone calls throughout our more than three decades of service. (OK, that’s probably a slight exaggeration. We’ve answered a lot of calls.) Shockingly, we are only now blogging about one of the most...
Last month, we detailed a few of the possible replies to some of the top questions from your customers. But if there’s one thing that’s certain in business, it’s that customers will always have new and exciting (and… other) questions to ask. Which questions do...
Is voicemail a good way to make sales? It’s a rhetorical question. And, also, no. We’ve talked about “the one that got away” before, and it bears repeating. It’s hard to bang the drum for voicemail as a sales tool when there are so many lost chances to connect because...
National Telephone Day is observed every April 25, in recognition of the date Alexander Graham Bell introduced his “electric speaking machine” to the world. Eventually rechristened as the “telephone,” this landmark tool has helped us humans stay connected – and do big...