Ready to watch your business grow? Customer service is kind of like tending to a garden, isn’t it? Think about it. The plants are your prospects and existing customers. Without regular and meticulous maintenance—potting, watering, pruning, and replanting (not to...
While we may not think much about it when stepping into an elevator, there’s often a quiet overseer in the corner: a camera. But are there cameras in every elevator? Not always. Certain exceptions – like private units – apply. By and large, however, cameras are...
How many times have we all heard it? Braced ourselves for those seven little automated words while we waited for a human being—any human being—to pick up the phone? “Your call is very important to us.” “Customer service representatives are very busy, but your call is...
While elevator cameras have long provided visual monitoring, recent updates in safety codes have expanded the scope of communication options in elevators. In particular, the American Society of Mechanical Engineers (ASME) A17.1-2019 code now requires that elevators...
Elevator safety isn’t simply about pushing the right buttons (though, admittedly, that’s the fun part) –it’s about following regulations set forth by industry watchdogs from OSHA to ASME. Elevator safety is a critical priority for building managers, contractors, and...
Being an answering service agent involves far more than just answering calls. The role requires a combination of communication skills, emotional intelligence, and technical know-how. While rewarding, the job is not without its challenges. Recognizing them is the first...
You may know the ABCs of your industry, but are you aware of the three Ps of telephone etiquette? When it comes to customer service, the way you handle your phone calls can significantly influence client perceptions and business outcomes. Embracing the three Ps of...
Going up? If you’re an elevator contractor, you know the ups and downs inherent with the industry. Elevator phones provide a crucial link to help in emergencies, ensuring that passengers have immediate access to assistance when they need it most. In your line of work,...
The question of whether to forward calls to maintenance personnel after hours is a common dilemma in property management. Direct contact may seem like the most straightforward approach in handling urgent issues, but it presents several challenges impacting both staff...
For most elevator riders, the “Call” button is something of a curiosity. But for those facing a serious situation where pressing it becomes essential, that little button is a lifeline—sometimes quite literally—to a professional equipped to help. If a passenger is...