I’m late, I’m late, for a very important date… Being punctual is important in most jobs. Whether we work for ourselves or someone else, out in the field or in an office, with clients or alone – most of us work by the clock. And that clock keeps on ticking regardless...
My grandmother always said, “90% of the things we worry about never happen.” We waste energy and time worrying. It causes anxiety and a loss of productivity. We need to learn to change our thinking! When Grandma was sharing her wisdom, she would often follow it with...
Quality customer service is the key to a successful company. And an answering service should be a significant part of your organization because of how vital call centers are. We live in an “I Want It NOW” society. We’re used to Googling for instant knowledge,...
Seeing. Touching. Hearing. We all tend to relate best to one of these sensory preferences. That doesn’t mean we don’t use all of our available senses, it just means that somewhere between 40%- 60% of the time one of these three senses – sight, touch, or sound – is...
A recent call to inquire about a passport resulted in reaching an automated system that gave seven initial choices. SEVEN. It took a second call into the system just to figure out which number to select. There are ten buttons on the phone; that does Not mean that all...
Disaster preparedness is very important because we don’t always get sufficient warning of potentially disastrous weather or conditions so it pays to get in the habit of having some backup systems in place at all times – So you know things will be there when you need...
WSTA HOSTS Donna West Workshop – Las Vegas July 12, 13, 2017 "Another FANTASTIC Workshop," said Daphne, from Virginia, "I try not to miss anything you do, I always learn so much!" Daphne was reiterating the general response of all the attendees at the recent...
Are we committed …to a cause? …to making a difference? …to improving lives? I stumbled over the following information as I was searching for something else online and condensed it enough to share with you on our blog. In 1942 (two years before I was born) Clarence...