Hoist your highlighters high and pour out a cup of paperclips. These are the waning days of the full-time receptionist. An increasing number of businesses are opting for virtual professionals to field their calls, schedule their appointments, handle their orders and...
It happened, Sunday, January 20th at 10:32 AM – and again Wednesday, February 13th at 7:45 PM, and then again today, Tuesday, March 12th at 6:27 AM! And we’re thrilled!! I'm talking about after-hours leads. Our new website designed, by the folks at IMPACT Marketing,...
On March 28, the Maryland House of Delegates voted to override Governor Hogan’s veto to pass a minimum wage increase bill. The bill will go into effect at the beginning of 2020 at $11 per hour. It will then increase by $0.75 per hour each year, reaching $14 per hour...
The Health Insurance Portability and Accountability Act (HIPAA) was signed into law in 1996 to ensure that sensitive Patient Health Information (PHI) - such as names, identification numbers, billing information, and medical histories – would not be breached or...
IIf you're in the middle of choosing an answering service, you’ve noticed the ads and web pages touting the certifications and awards different companies have earned. They’re not just boasting. Those accolades mean something big for the people who have achieved these...
Missed calls are missed opportunities. And that’s a best-case scenario. At worst, they’re burnt bridges. It’s a somber thought. Just as you’re turning in for the night, many of your customers are just reaching for their phones. But you can’t be all things to all...
Every penny we save goes straight to our bottom line. The recession taught us to work SMARTER to minimize our expenses, but few of us have done it. This client got the message! Making a REAL Change Means Stepping Outside Our Comfort Zone “I want someone to answer all...
Property management is a never-ending job. Fielding the questions, complaints, and – sure – occasional praises from your tenants is a task that will never fit neatly between the hours of nine and five. Believe it or not an answering service can minimize property...
Focus was previously contacted by a client of more than 10 years with an urgent request that would help them lower employee costs: Could we provide after-hours technical support for the customers who purchased their software? “Let’s talk,” was our reply. Of course, we...
“The next item is #34251, the red plush robe, size medium, at $87.99,” Mrs. Claus said in a cheery voice. “And the final item will be the blackwatch plaid pajamas, XXL – for Santa, you know, at $48.99.” “Thank you, Mrs. Claus,” the call center representative replied....