On an early Sunday morning a few years back, one of our agents fielded a call from a man in a state of absolute panic. Thinking he’d be back in a snap, the caller had left food cooking on the stove while he ran out to the local 7-11 to pick up a missing ingredient....
At Focus Telecommunications, we know when we gain a customer through a referral, we are likely to keep that client for a long time. Because both parties expect the relationship to be successful, it almost always will be. Nearly every property management company we...
When you became a property manager, did you ever stop to think how much your phone would factor into your success? Thinking of your phone as a lifeline is far from an exaggeration. Your residents depend on a swift, streamlined, and well-staffed means of keeping in...
Regardless of what line of business you’re in, angry and irate customers who want to scream and shout and make you feel like an utter failure are always, always – always – going to be an unfortunate reality of doing business. It's not easy trying to figure out how to...
The ancient theory of thirds says that in any organization, team, business or industry association, one-third of the people will do two-thirds of the work. The next third will do the remaining work and the last third will do almost nothing. If you belong to a group...
I bought my new computer through a private dealer this time. He transferred everything from my old laptop to my new one and added some extra protection, since I was concerned about the security and safety of my documents. He warned me about changing passwords often,...
If you are on the hunt for a virtual receptionist (or for virtual receptionist services) for your office, you need to understand the expenses involved. Pricing and packages vary from company to company depending on the services you choose and the coverage you choose....
Precision and accuracy. They’re the linchpins of custom dispatch procedures for property managers. You cannot afford to have an incomplete message sent to the wrong on-call when one of your residents is frantic due to flood waters rising in her bathroom. The use of...
FOR IMMEDIATE RELEASE CONTACT: Melanie Dixon Friday, June 14, 2019 (866) 896-2874 Outstanding Service Earns Award of Excellence Focus...
It is 2019. Automation, machine learning, and Artificial Intelligence are replacing jobs at a rapid pace. It won’t be long before employment opportunities are relegated to tasks only humans can perform – those requiring creative thinking, natural empathy, and the...