By Donna West, President, Focus Answering Service I am an avid backyard bird watcher. In the garden surrounding my deck there are several feeders, serving up a feast for different kinds of birds, served in the way they prefer to be served. A tall tube provides Niger...
The country remains on high alert as coronavirus-related headlines dominate the newsfeed. There are currently more than 40 confirmed cases of the respiratory disease known as coronavirus (COVID-19) in the United States. While the potential public health threat posed...
When a business phone rings, chances are the caller is looking for a solution to a problem. Moreover, they are hoping a human being will answer! In fact, that human connection is the most important characteristic customers look for, according to a survey conducted by...
Few employers in any industry – let alone property management – embrace the hiring process with open arms. It’s a necessary evil. A long, arduous, time and money-consuming ordeal. And there is no guarantee that the new employee you welcome into the fold is going to be...
Property management has so many moving parts. There are the properties, themselves, of course, and all of the intricate bits of infrastructure they comprise – from wiring to plumbing and beyond. There are the people who live at these properties, and their demands for...
Property managers continuously struggle with balancing the needs of their residents with their own interoffice demands. A quality telephone answering service can help to eliminate redundancy and improve efficiency, while keeping property management costs down. Here...
Robocalls are relentless, intrusive, underhanded wastes of time; and could be ruining your relationship with your customers. And let's face it, everyone wants to stop robocalls. Recent studies have shown that one out of four people cannot tell the difference between a...
A greeting by a personable and proficient answering service operator sends a message to your residents that they are in good hands. This protects your reputation as a property manager and helps it grow and thrive. Here are just four ways these talented professionals...
Property management is a tricky industry and one where improving productivity is vital. Residents expect a swift response and/or solution when a problem arises that – at the very least – threatens their established level of comfort. And every missed call and...
How long has it been since we’ve let our fingers do the walking? Many readers may not even remember that ad campaign, let alone the ancient history of the telephone book it promoted. And yet any answering service worth its salt knows that, sometimes, the key to...