Business owners and property managers, alike, know the old adage “time is money” is not only true, but a drastic understatement. Unfortunately, in our continuous efforts to uphold this particular truth, the day-to-day minutiae like paperwork, scheduling appointments,...
Perception is everything. When a customer dials your number, they want to know that the person answering the phone has a working knowledge of the business, and a vested interest in providing them with the help they require. The perception that a caller has reached an...
It’s Christmastime – make sure to leave some space on that list to Santa for some cutting-edge answering service technology. After all, ‘tis the season for the latest and greatest toys, video games, and gadgets with all of the new bells and whistles. It’s not all too...
Donna West learned how to fold the American flag before she ever attended kindergarten. Her father erected a flagpole in the family’s backyard upon returning from the Second World War – where he, along with West’s uncle, had been a POW in Germany. Every morning, West...
Quality local answering services are an asset to businesses because, over time, they can get to know your customers as people – not just names and numbers on a page or monitor. For repeat callers, your answering service can log certain information, like name, phone...
Hiring a professional answering service? There are a lot of options out there. A quick Google search yields approximately 154… million. So, you’ve got your work cut out for you. Honestly, hiring an answering service – while nuanced – is similar to seeking the help of...
As a property manager, you simply must keep up with the latest customer service trends. They may just be as essential a tool for you as brick and mortar. When you are hoping to fill vacancies, the age of your residents is likely a low-level concern, compared to simply...
How many calls do you receive per day? In our experience – too many to count; certainly, too many to devote 110% of your attention to, regardless of how much you would like to. This is why a virtual assistant can come in handy. A virtual assistant can relieve you of...
Have you ever walked into a room where you didn’t know anyone, but were immediately drawn to someone who was in a conversation with others? He or she may have been gesturing with their hands or smiling broadly. Their eyes were twinkling. They were clearly engaged in...
A few months back, property managers had to make immediate and significant changes to the way they did business and engaged with residents. Safety procedures were augmented, remote working was instituted for appropriate staff members, and the term “emergency” expanded...