Our lives are practically orchestrated with a few swipes on a smartphone. Work-from-home scenarios are rising exponentially. And a lion’s share of the populace frequently chooses text as their preferred means of communication. It’s no wonder so many small businesses...
Property management certainly has its professional plusses and financial benefits, but it is also rife with time-consuming, crazy-making minutiae and spur-of-the-moment crises that can be a drain on even the most meticulous site management teams. At Focus, we’ve...
Have you heard how customers are going to want to be treated in 2022? Surprise, surprise – the exact same way they wanted (and hopefully were) treated all year long. So it's safe to say that customer service in 2022 hasn't changed. The ways we do business may change...
Service managers juggle so many responsibilities and resident needs simultaneously, while also making sure that all maintenance and upkeep tasks are running like clockwork. This is a particularly slippery job in the winter, further complicated by the arrival of harsh...
Virtual receptionists can answer the tough questions that service managers have to deal with from the residents they assist. As a property management answering service, one of our favorites is raised every November, without fail, when renters encounter an olfactory...
Small businesses do big things every day. Focus is one of them. And we’ve been honored to have contributed to the longevity of so many others. It’s interesting that in the hustle and bustle of our very big job (focusing on our many clients’ phone lines so that they...
‘Tis the season. During this last quarter of the year, many retail companies and other customer-facing businesses notice a sizable uptick in their seasonal call volumes. From the hair-raising hordes brought about at Halloween, to the mad dash to deck the halls that...
Answering services for caterers is a very valuable because it is a high-stress, high-octane, hospitality-centric field where your team must tend to the hearts and stomachs of clients, frequently on the most important days of their lives. Autumn, and particularly...
The Pareto Principle states that – for many outcomes – roughly 80% of consequences come from 20% of causes. Other names for this principle include “The Law of the Vital Few,” or “The Principle of Factor Sparsity.” Most business owners recognize it as the 80/20 Rule,...
An association answering service will stay on top of things, making certain that retention remains strong, recruitment soars, and the word spreads that you’re looking for a few good members. Organizations thrive on, well, organization. From membership drives to...